Briarleas' Step by Step process | Briarlea Landscapes

Briarleas’ Step by Step process

How We Do It

We pride ourselves on clear communication with our customers.

Sometimes having your garden transformed can be a large but worthwhile investment and its important that you know step by step the process and timelines involved.

Thats why we created our 6 steps which we implement on every project no matter what the size.

Initial Contact

Our designer will visit you at your home to discuss requirements and workout a quotation and design to your chosen specification

Appointment Visit

On visiting your property a discussion will take place to ascertain your needs, what you would like to try and achieve and your ideal finished look. The designer will carefully measure up the area in question, create a design based upon your discussion and base this around product choices you will have made or if not you will be advised on what the designer thinks will work for you. We endeavour to give all our customers a project costing at the time however in some cases we may need time to work achieving this due to scale of project. In most cases a full written quote is emailed or posted depending on personal preference within 24 hours of the visit and drawings are available to view at our Display Office. We can offer our “Cad” drawing service – but please note this is only available on certain types of projects.

Quote Acceptance

Once your receive your quotation you may wish to proceed or you may wish to make changes all this can be done by contacting our Display Centre on 01555 861200. On acceptance of your quotation we then issue our “Contract Paperwork” which carefully details the intended works along with a copy of the drawing and we will then allocate a suitable start date for the works. At this stage we do require a 10% holding deposit which is payable within 7 days for a diary space which can be paid by card, cash or bank transfer.

Job Installation

Briarlea’s Dig out team / Installation Teams will arrive with you on site around 8am subject to traffic and travel conditions. If there are to be any delays the office staff will inform you of so with as much notice as possible. The squad leader on the day will introduce himself and his team and they will work closely to the scaled drawing they have for your project. Any spoil removal etc will also be taken care of by our own Skip Lorry and he will work closely with the teams to ensure as minimal disruption is caused.

Guarantee issue and Receipt

Upon receiving the final payment, the office will then issue a full invoice for the job works completed and your Briarlea 5 Year Guarantee will then commence. A maintenance guide put together by ourselves on how to look after your new garden will also be included and posted to you directly.

Job Completion

When your job is coming to completion stage, the office will be in contact with an itemised invoice 24hours before. Ideally we try our best to have you the customer available at the end to check the job over with our squad leader however we are aware that in some cases this may not be possible. If this is so a completion note would be passed through your letterbox with a follow up call the following day to check you are happy.

Complete Peace Of Mind

When you have work done on your outdoor space, it isn’t only the products that you use that need to be of a high standard – but the workmen you trust with completing the job.

When you invest in your home or garden, you choose the best materials you can afford (within budget) to bring your dreams to life. Having made all this effort to select the look and finish you want, isn’t it vital that the people you choose to complete work for you should be of an equally high standard? Untrustworthy ‘cowboy’ workmen are a reality within our industry and can cause significant stress, by making promises they can’t keep and delivering substandard, disappointing work.

Furthermore, issues with a patio installation may not present themselves for weeks or even months, by which time the cowboy has disappeared into the sunset with your hard earned cash.

Briarlea are proud to be members of the Marshalls Register of Accredited Landscape Contractors and Driveway Installers which is a list of professional and certified workmen who are continuously vetted and monitored to assure you of our competence and high standards of workmanship.

The high level of workmanship required means all those on the Register must prove themselves in terms of their costs, the guarantees they offer on work completed and their professional methods.

Are you ready to start your project?

Get in Touch with our experts today